Meet The Team 

Sandra Pearce 

General Manager & CQC Registered Manager

I have supported Marcus and Marcus since 2008 as an independent consultant and welcome the opportunity to join the team as General Manager in June 2022. 

Originally from Telford in Shropshire, I moved down to London 11 years ago, I currently live with my husband and like to go for motorbike rides having passed my bike test in 2023 and long walks in the countryside with our rescue dog Duke on the weekends.  

Having an unusually holistic background in housing, care and support services, I am working closely with the wider management team to strengthen and build on good practice and work towards achieving Outstanding ratings.   

• Over 30 years’ experience in the housing care and support sector across a wide range of client groups including Learning Disabilities, Physical disabilities, Autism, Mental Health, Physical Disabilities, Older persons services and End of life Care.

• Experience cuts across both adults and children’s services, care homes, supported living, outreach, educational support services and housing. 

• Highly person centred approach to delivering services and ambitious for delivering high quality housing, care and support services and has a proven track record of supporting teams and developing services to meet the changing needs and expectations of the local communities in which we serve.  

• Experienced trainer and facilitator.

• Committed to tackling health inequalities and improving health outcomes for vulnerable members of our communities.

• Well established and positive working relationships with our local partners across Learning Disability and Brokerage services, NHS CCG, Commissioners, Community Nursing and Psychiatry Teams and other complimentary community services such as Occupational and Speech and Language Therapies and actively supports the work of local parent carers groups and Local Authority working groups tackling key issues around meeting the needs of vulnerable adults in our communities. 

• Proven track record for achieving Excellent and Outstanding ratings in the Care Quality Commission inspection framework and formerly Supporting People and quality standards frameworks with a track record for service turnaround.

• Committed to ensuring smooth transition and ensuring high quality specialist care and support services.

I am committed to leading, developing and supporting our team here at Marcus and Marcus through this significant period of change and to further build on and develop the specialist, individually tailored service provision for which we have established our reputation long into the future.

 

Kamrul Hassan - Shiblee

 Head Of Operations

My colleagues and friends call me Kamrul or Kam. I live with my wife and our 3 beautiful children. I love sports, especially football, badminton and cricket, and enjoy gardening and spending time in the garden.

As the Head of Operations, I oversee the day-to-day operational management for all care and support services within the company. And ensure our care provision is equitable, professional and of an excellent standard. I lead the operations team of 23 managers and 16 team leaders in our effort to deliver safe and high-quality care.

I joined the company in January 1998 and began my career working as a Support Worker. I worked alongside Edward Marcus and a couple of staff, caring for a couple of clients. This journey has been very exciting and rewarding looking back at where we began and where we are at the moment.

After a few years I became a deputy manager and then became a Registered Manager of one of our care homes. As the company expanded, I became Area Manager for our clients homes in Haringey, Camden and Southwark and part of Enfield, whilst still being the registered manager of one of the care homes.

I feel proud when I look back on our progression. I have grassroots relations with clients and staff and, of course, clients’ families.

It is very important to establish and maintain good working relationships with our staff who support our clients directly. They all know me by name and I know them and we work closely to address any issues.    

There are 3 Operation Managers in my team, Darren, Clement and Zoinal and each has around 6/8 project managers they directly manage. 

All of our Operations Managers started working at the company as a support worker then progressed to Care & Support Manager and then on to Operation Manager roles.

Many of our Care & Support Managers have with us for more than 10-15 years!

Our team is very organised and hard working. We love to work in a systematic, effective and efficient way. We promote and support our Care & Support to work in a same manner towards achieving our aim and objective.

We regularly visit clients homes and conduct audits in order to observe the practice first-hand and to see if any support or resources are required by staff or Care & Support Managers. We enjoy spending time and checking in with our clients and observe/hear from them regarding the service/care they are receiving.

 

Clement Ofori

Operations Manager

My name is Clement Ofori, and I have made London my home for the best part of 20 years living with my wife and two children. If I am not working, chances are you find me relaxing at home with family or visiting my parents in Ghana.

During my training in professional accountancy (ACCA Part-qualified), I worked in asset management and gained a good understanding of how to increase shareholder value and value creation.

I have been working with Marcus and Marcus Ltd since 2015. As a Support Worker initially, I became a Care & Support Manager and subsequently an Operations Manager. The nature of the job means I am constantly making decisions big and small impacting staff, service users or their stakeholders. And I am happy to have been part of life's successes for many people using our service.

The Professional Accounting Certification and Level 5 Social Care Qualification have broadened my understanding of social care principles and the strategy formulation & implementation of an organisation like Marcus and Marcus.

I supervise 8 Care & Support Managers and five team leaders and interface with different departments within the company whilst partnering with various stakeholders working towards a common goal of enhancing the life opportunities and wellbeing of the people we support.

 

Darren Bueno

 Operations Manager

I come from a nursing background and hold a Bachelor’s Degree in Nursing as my first profession. Providing quality care to others has always been my passion. I joined Marcus and Marcus in 2013 as a Support Worker and have worked my way up to Care & Support Manager, which eventually has led to my current role today.

As an Operations Manager, I strive to ensure that Operations are well equipped to deliver quality care for our clients, and the care that we provide is of excellent standard.

Throughout the years, I have honed my knowledge and skills through further learning and experience with this field. I lead a team of 8 project managers, 39 clients, and 139 support and care staff.

I believe that a hands-on approach, regular site visits, as well as developing systems are key areas to ensure that our objectives are met, which is mainly to enable our clients to live in the community and lead an ordinary life.

I currently pilot the use of an integrated health and social care system called Whzan. Me and a handful of managers and staff have completed training for Whzan in August 2022, and we continue to use Whzan every month up to present.

This Digital Health approach allows our staff to be able to collect our clients’ vital signs and monitor their health. Additionally, it also enables us to conduct a more comprehensive clinical assessment and be able to communicate this effectively to other healthcare professionals. Overall, Whzan allows us to be able to support our clients more effectively to manage and monitor their health, and to detect early signs of deterioration/unwellness.

 

Zional Joarder

Operations Manager

I have been working with Marcus & Marcus since 2008 after completing my Master of Business Administration (MBA) and am currently managing a team of 7 Care & Support Managers, 6 Team Leaders, 35 clients and 138 support and care staff.

As an Operations Manager, I provide day-to-day operational management for all care and support services within my area of responsibility.

I am very adaptable and love working in a team environment, I am equally at ease in taking individual responsibility and delivering individually tailored, person centred support for our clients within strict timelines.

I ensure that care and support is equitable, professional and of an excellent standard. I work closely with Senior Managers and the Care & Support Managers under my supervision to ensure the effective management of operational activities and resources.

I have developed excellent working relationships with my clients and their families and work closely with them to overcome any issues or challenges that they may experience and am always keen to learn and develop my skills to ensure that I am able to deliver the best support for my team in fulfilling their own individual roles. 

 

Tanzil Chowdhury 

PBS Manager

I came here to the UK in 2009 as an international student (Health and Social Care management). I started working for Marcus and Marcus in 2010 as a support worker. I was then promoted to a PBS member in May 2012.

I have successfully completed my MA in Autism and now working toward my BCBA. I like hiking in the mountains or playing cricket and badminton with my friends when I am off work. I also enjoy cooking different dishes and sharing the food with the people around me.

I began managing the PBS team in June 2020 (in the middle of the pandemic and practically a brand-new team). As a PBS Manager, I ensure that we provide a very high standard of support to improve the quality of life of our service users. I also ensure that our support quality meets and exceeds the National Autistic Society standard. NAS has accredited us since 2011.

I supervise eight PBS Leads and oversee the supervision of seven PBS champions. Our primary aim is to improve quality of life by reducing challenging behaviour and creating a capable environment for the people we support.

Jo Dutch

Referral And Placement Assessor

I am pleased to introduce myself as a Referral and Placement Assessor at Marcus and Marcus, having joined the team in March 2023. With a background in Learning Disabilities Nursing, my passion has always been to help people lead fulfilling and healthy lives by providing them with the best care and support possible. At Marcus and Marcus, I have found the perfect fit, as we offer individually tailored and effective support to those who need it the most.

With over 30 years of experience working in acute, residential, educational, and community services, I have had the privilege of working with individuals who have learning, physical, and sensory disabilities, epilepsy, mental health needs, and neurodiversity. My previous roles have included College Nurse, Acute Liaison, GP Link, and Community Nurse, where I have had the opportunity to work with large, integrated multi-disciplinary teams across primary and secondary care. Throughout my career, I have developed positive partnerships with mainstream and specialist services, individuals with learning disabilities, their carers and supporters, and the local community. I have also led and been involved in multi-agency projects and have experience in planning and delivering training to individuals and large groups. Additionally, I have provided and developed accessible information to promote inclusiveness.

When I'm not working, I love spending time with my family, including my two daughters and Whippet. Singing and crafting are also some of my favourite pastimes. I believe that we all have the power to make a positive difference in the world, and I am excited to continue doing so at Marcus and Marcus.