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Marcus and Marcus provide individual packages of support to enable people affected by Autism or a Learning Difficulty to live an ordinary life in their community

Privacy and Cookies

The website is operated by Marcus and Marcus Ltd.
Marcus and Marcus Ltd. is the Data Controller for the website. This policy includes our cookies policy for the website.
This privacy policy sets out how Marcus and Marcus Ltd. uses and protects any information that you provide when you use this website.

Marcus and Marcus Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information, by which you can be identified, when using this website you can be assured that it will only be used in accordance with this privacy statement.

Marcus and Marcus Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect online

We collect the following information via our online Contact us form:
• Your name
• Contact telephone number
• Email address

What we do with the information we gather

We require this information to enable us to contact you in regards to a message that you may have left in the ‘Contact Us’ section of the website.

GDPR - Protecting your personal information

The General Data Protection Regulation (GDPR) is a new regulation that covers how companies collect, store, use and share our personal data. It came into force on 25th May 2018.
GDPR gives individuals more rights and more control. Marcus and Marcus Ltd., and every other organisation that gathers and uses personal data, will have to meet these new standards. To view our Privacy Notice under the General Data Protection Regulation, please follow this link.

What we’re doing

It’s our responsibility to make sure that we will comply with the new regulation. So we’re reviewing all of our systems and making changes where we need to.

Your new rights – from 25 May 2018

If you’re an EU citizen, the new regulation means your rights will be stronger, in the following ways:
• You will have the right to know why a company is using your data, how long they’ll keep it, and who can see it
• You will have the right to access any data a company holds on you. You can ask for a ‘subject access request’, which means the company must give you access to all the data they hold about you
• You will have the right to be forgotten. This means you can ask a company to delete your data if it’s no longer necessary for the purpose they collected it for, or if you no longer consent to them using your data (although there are reasons why a company can keep your data – depending on the products and services they provide you with)
• If your information is shared with other organisations, companies will be responsible for updating them with any changes to your information, and telling them if you’ve asked to be forgotten

What counts as personal data?

The definition of ‘personal data’ has grown under the new regulation. It will include any of the following:
• Names, titles, and aliases
• Your demographic information, such as gender, race or ethnic origin, age, date of birth, marital status, nationality, education/work histories, employment details, family composition and dependents – if this information is linked to you as an individual
• Convictions, proceedings and criminal acts
• Photographs and CCTV images – if there is something in the picture that means you can be identified from it (eg. a name badge)
• Health information
• Contact details, such as telephone numbers, postal addresses and email addresses
• Passport numbers, driving licence numbers, taxpayer identification numbers, tax reference codes, and national insurance numbers
• Financial identifiers, such as bank account numbers, payment card numbers, payment/transaction identifiers, policy numbers, and claim numbers
• Recordings of telephone conversations, IP addresses and website visit histories, logs of visitors to our offices, and logs of accidents, injuries and insurance claims

For information or guidance

At Marcus and Marcus, we won’t collect data about you that we don’t need. We’ll make sure that the personal data we do collect is updated in our systems in a timely and accurate manner.
• Visit the Information Commissioner’s Office website for information on the law, helpful hints and to find out what sort of breaches are being investigated by the regulator
• If you think there may have been a breach where data or information may have been used or secured incorrectly, please contact Marcus and Marcus on 0208 366 8131 or email


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We store all contact data securely and only for the period of time that it is actually needed.

Use of Cookies

What is a Cookie?

The Information Commmissioner's Office (ICO) describe a cookie like this.
A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, e.g. remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

Session Cookie

This site will deploy a single Session Cookie named Wire. This cookie is created by the CMS (Content Management System) and has the sole purpose of carrying out the transmission of a communication over an electronic communications network. This cookie does not need consent from the subscriber or from the user.
Session cookies do not collect information from the user's computer, they typically store information in the form of a session identification that does not personally identify the user. A transient cookie is not stored on your hard drive but is only stored in temporary memory that is erased when the browser is closed.

Cookies used on this site

First party Cookies: Stores a session (only) ID needed to aid the website performance. Expires at the end of the session. This Cookie does not track any personal information.





Third Party Cookies. These store information used by Google Analytics to track user activity on the site. Google privacy information.

Third Party Cookies. These are used by Youtube. Youtube privacy information.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

This website’s server

This website is hosted by United Hosting within a UK data centre located just outside London.
Some of the data centre’s more notable security features are as follows:
• 3m rota-spike security fence and perimeter anti ram barriers
• Blast proof anti-intruder shielded external windows and doors
• Proximity access locks on all external and internal doors
• Interlocked man-trap doors with biometric iris scanners to gain access into data floors
• Server cabinets have locked doors (no open racks)
• Perimeter and internal IP CCTV system monitored 24×7
• 24×7 on-site security guards with static and mobile patrols
• All on-site personnel are security vetted to BS7858 standard
• Only authorised security cleared staff are allowed into the facility
Full details of United Hosting’s data centre can be found here.

Controlling your personal information

• We will not sell, distribute or lease your personal information to third parties.
• You may request details of personal information, which we hold about you, under Data Protection Legislation. If you would like a copy of the information held on you please email us at
• If you believe that any information we are holding on you is incorrect or incomplete, please email to as soon as possible. We will promptly correct any information found to be incorrect.

Third Party Privacy Policies

Links to third party Privacy Policies.
• Google: